Shipping & Delivery
Last updated: [Month Day, Year]
How shipping works (POD)
Most SquareSole products are made to order (print-on-demand). After you place an order, we queue it for production, then ship it with tracking. This reduces waste and lets us keep quality high.
Processing & production times
- Order verification: up to 24 hours (fraud/sizing checks, address verification).
- Production: typically 2–5 business days for apparel; complex items may take longer.
- Cut-off time: orders placed after 12:00 PM (ET) are processed the next business day.
Business days exclude weekends and U.S. federal holidays unless otherwise stated.
Estimated delivery times
Delivery = Production time + Carrier transit time. The windows below are typical but not guaranteed.
| Region | Carrier transit | Typical total (order → delivery) |
|---|---|---|
| USA (contiguous) | 3–7 business days | 5–12 business days |
| USA (AK/HI/territories) | 5–10 business days | 7–15 business days |
| Canada | 5–10 business days | 7–15 business days |
| EU/UK | 5–10 business days | 7–16 business days |
| Rest of world | 7–14+ business days | 9–21+ business days |
You’ll see the best available estimate at checkout based on your address and items.
Shipping costs & free shipping
- Rates are calculated at checkout by destination, item weight, and speed.
- Free shipping on U.S. orders over $100 (after discounts, before tax). Heavy/oversized items may be excluded.
- Original shipping fees are non-refundable unless we made an error.
Tracking & split shipments
- When your order ships, you’ll receive a tracking link by email/SMS (if opted in).
- Orders with multiple items may ship in separate packages and arrive on different days.
Address changes & undeliverable
- You have a 2-hour window after purchase to request address changes. After that, we can’t guarantee edits.
- If a package is returned as undeliverable (wrong/insufficient address, unclaimed, refused), we can reship (reship fee applies) or issue store credit minus original shipping.
Late or lost packages
- If tracking shows “delivered” but you can’t find it, check with household members, neighbors, building management, and the carrier first.
- Report issues promptly: within 14 days of the “delivered” scan for U.S. orders, or 30 days for international. We’ll help file a trace and make it right where appropriate (replacement or store credit per our Refunds & Returns Policy).
International shipping, duties & taxes
- Import duties, VAT/GST, and brokerage fees are set by your country and are your responsibility unless we explicitly collect them at checkout.
- Customs processing can add time; we cannot control border delays.
PO Boxes, APO/FPO, signatures
- PO Boxes & APO/FPO: available for many items via USPS; oversized items may require a street address.
- Signature on delivery: we may require signature for high-value orders (> $250) to reduce theft. If you need to waive or add signature, contact us at once.
Pre-orders, holidays & weather
- Pre-orders: ship on/after the stated release window. If mixed with in-stock items, we may ship separately.
- Severe weather, natural disasters, carrier disruptions, or holiday surges can extend transit times.
Payments & shipping (Stripe/Coinbase)
- We accept major cards via Stripe and crypto via Coinbase Commerce (where available).
- For crypto orders, address edits and refunds can be more limited due to blockchain finality. Approved shipping-related refunds may be issued as store credit or crypto net of network/processing fees at the rate at time of refund processing.
Contact
Questions about shipping? We’re here to help.
Email: privacy@squaresole.ai